AI Technology and Beacons
Why riffle through pamphlets for information about the Mona Lisa, when you can simply point your phone at her, ask her yourself and receive an instant curated IBM Watson reply.
Eliza knows where your guests are, what they’re doing and how they’re feeling. This gives you the ability to flag and keep track of potentially dangerous situations when your guests are somewhere unsafe or are acting strangely.
Few things cut across cultural and age barriers more than play. With Eliza’s suite of location and multi-media features, you can turn any ordinary experience into an engaging game played for fun, points or prizes. Turn a sightseeing tour into a treasure hunt, or a museum visit into a fun popquiz that lets you compete against your friends.
Eliza empowers your guests to overcome language barriers, aural and visual disabilities or help them find access points for wheelchairs. It can also recommend experiences based on a user’s personal needs and abilities, making the environment you curate much friendlier and inclusive for all your guests.
Eliza’s augmented reality features create incredible opportunities to make every visitor experience more immersive through rich, location-activated media.
Thanks to its real-time location and mood-detecting features, Eliza gives you timely information about where your guests are and how they’re behaving, enabling you to make suggestions in real time to direct crowd-flow efficiently around your destination – reducing visitor frustration and bottlenecks.
Over time, as technology and hospitality standards improve, people will come to expect more from their visit. But until that time, the advantage will lie with early adopters while the rest of the world catches up. Eliza could be the next big draw for your destination.
Your visitors’ mood can be detected and monitored in real time, by IBM’s Watson, which constantly runs in the background. Eliza gives you unprecedented insight into whether they’re having a good time or not. – Even if they haven’t given you that feedback themselves. This allows for immediate corrective measures and long term refinement of your system. Next time your guests experience an unfortunate delay or unforeseen issue, you can defuse the situation immediately by offering them a free coffee through Eliza, and apologising in real time for the inconvenience.
Eliza facilitates easy, in-app purchases which can be triggered when you choose, based on time of day, your guests’ physical location, how they feel or what they’re doing. For example, if Eliza detects that a guest has an active lifestyle, they could be automatically offered deals on active-sports excursions; if they are tired, you could offer a deal on a spa day; if it’s lunchtime, recommend some local food outlets in the area based on TripAdvisor reviews.